CANCELLATION POLICY FOR THE DELIVERY OF GOODS
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods. If you have ordered several goods as part of a single order and these are delivered separately, the cancellation period shall be fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods. If you have ordered goods that are delivered in several partial consignments or pieces, the cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last partial consignment or the last piece. If you have ordered goods to be delivered regularly over a fixed period of time, the withdrawal period is fourteen days from the day on which you or a third party named by you who is not the carrier has taken or has taken possession of the first goods.
To exercise your right of withdrawal, you must send us (Am Ball Com GmbH, Oberföhringer Str. 24a, 81925 Munich, Germany, Tel. +49 89 9973 8760, Fax. +49 89 9973 8760, Email: info@amballcom.com by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to revoke this contract. To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the cancellation period.
The right of withdrawal does not apply to the delivery of
a) goods which are not prefabricated and for the manufacture of which an individual selection or determination by you is decisive,
b) goods that are clearly tailored to your personal needs,
c) sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery (e.g. electric toothbrushes),
(d) sound or video recordings or computer programs in a sealed package if the seal has been removed after delivery,
e) newspapers, periodicals and magazines with the exception of subscription contracts.
Consequences of withdrawal
If you withdraw from the contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
